Returns & Exchanges
At Lulu B London, we want you to be completely satisfied with your purchase. If your order isn't quite right, you can return or exchange any unworn items within 14 days of delivery.
Request a Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a unique authorization code.
Prepare Your Package
Carefully place your items back into their original Lulu B London packaging, ensuring all tags are attached and the garment is in its original condition.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing