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Returns & Exchanges

At Lulu B London, we want you to be completely satisfied with your purchase. If your order isn't quite right, you can return or exchange any unworn items within 14 days of delivery.

1

Request a Return

Log into our online portal with your order number and email address to select the items you wish to return and receive a unique authorization code.

2

Prepare Your Package

Carefully place your items back into their original Lulu B London packaging, ensuring all tags are attached and the garment is in its original condition.

3

Ship the Items

Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing